fortun365 Privacy Policy

We at fortun365 protect your personal data with industry-standard encryption and restrict employee access to sensitive information. This page describes what we collect when you use fortun365, how we store and use that data, who we share it with, and what rights you have.

We collect data only for legitimate operational reasons: account verification, payment processing, fraud prevention, legal compliance, and customer support. We do not sell your personal information to third parties for marketing or advertising. We do share certain data with our payment processors, banking partners, and (if required by law) with regulatory authorities.

Your privacy is foundational to how fortun365 operates. If you have questions about this policy or your data, contact our support team via the in-app messaging system or email, and we will respond within two business days.

What We Collect and Why We Collect It

We collect the following data when you use fortun365:

Encryption standard: We use HTTPS encryption for all data in transit and AES-256 encryption at rest on our servers.

How We Use Your Data

We use the data we collect for these purposes:

We do not use your data to send unsolicited marketing emails or to build profiles for third-party marketing. We do not combine your fortun365 data with data from other services without your explicit consent.

Third-Party Data Sharing and Processors

We share your data with external partners only when necessary for platform operations:

We do not share your data with advertising networks, data brokers, or analytics firms for profiling purposes. Any third-party processor signs a data-processing agreement committing to the same confidentiality and security standards we maintain.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period afterward to comply with financial and anti-money-laundering regulations. Typically, this period extends two to three years after account closure or your last transaction. After this period, we delete or anonymise your data, except where longer retention is required by law.

You may request deletion of non-essential data (such as support chat history) at any time by contacting our team. However, we must retain your identity documents and transaction history for regulatory compliance, even after account closure.

Data subject rights
You can request what data we hold, correct inaccuracies, or request deletion (subject to legal retention rules).
Cookies and tracking
We use minimal cookies for session management and security. We do not use third-party tracking for behavioural advertising.
Cross-border data transfers
Your data may be processed on servers in multiple jurisdictions. We use standard contractual clauses to protect data in transit.

Your Rights and Data Subject Access

Depending on your jurisdiction, you may have the right to request access to your personal data, correct inaccuracies, delete information, restrict processing, or port your data. To exercise any of these rights, contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang (whichever is nearest) or via our in-app messaging system. We will respond within 30 days or provide a timeline for more complex requests.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will post any material changes on this page and notify you via email if we make significant changes. Your continued use of fortun365 after such updates constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this policy, wish to exercise your data rights, or have a privacy concern, you can reach our team through the following channels:

We take all privacy and data-protection requests seriously and respond promptly. If you are not satisfied with our response, you may file a complaint with your local data-protection authority or gaming regulator.

fortun365 Data Security Team
Privacy and compliance

We treat your data as confidential and apply strict access controls. All fortun365 staff sign confidentiality agreements, and access logs are audited regularly.

Last updated: This policy is current and reflects our practices as of the date shown above. For questions about changes or historical versions of this policy, contact our team.

Legal and jurisdiction information

Service availability

fortun365 provides gaming and sportsbook services only in jurisdictions where such services are permitted by applicable local and national law. We do not hold a single global gaming licence, and we do not make unilateral determinations about which countries or regions are open or closed to our service. Instead, each user is responsible for verifying that access to fortun365 is legal in their own jurisdiction before creating an account or depositing funds. We operate under the assumption that any user who registers has confirmed that local law permits their participation. However, online gaming regulations vary significantly across territories. Some jurisdictions explicitly prohibit online gaming; others permit it under strict licensing and regulatory conditions; still others operate in regulatory grey areas. We do not offer our services in jurisdictions where online gaming is explicitly prohibited by statute. If local regulators notify us that we are operating illegally in a specific territory, we reserve the right to deny access or close accounts associated with that jurisdiction immediately. We recommend that users research the current legal status of online gaming in their location before accessing fortun365.

Account eligibility

Account creation at fortun365 requires that users confirm they meet the age of majority applicable in their jurisdiction. We do not apply a single fixed global minimum age; instead, we comply with the age of majority law in the territory where a user accesses our service. During registration, you provide your date of birth, and we verify it during Know-Your-Customer (KYC) procedures. If our systems detect that your provided date of birth falls below the age of majority for your region, we may suspend or close your account without refund. We do not issue formal "Game Rules" warnings, mandatory account controls, or enforced account preferences—these are decisions you make independently outside of our platform. If you wish to voluntarily restrict or close your account, you may request account closure via our support team at any time, and we will process that request according to our data-handling and account-closure procedures. Your eligibility to use fortun365 depends on your compliance with applicable law in your jurisdiction, not on branded warnings or platform features.

Local-law responsibility

You assume complete responsibility for verifying that your access to and use of fortun365 comply with the laws of your own jurisdiction before you register, deposit funds, or engage in any gameplay, tournament, or wager. We cannot provide legal advice, and we do not monitor the legal status of online gaming in every country, state, or province worldwide. Gaming regulations change frequently, and what is legal today may be prohibited tomorrow, or vice versa. Before accessing our platform, we strongly encourage you to research the current gaming laws in your location and, if uncertain, consult a licensed attorney or your local gaming regulator. If online gaming or wagering is prohibited in your jurisdiction, accessing fortun365 may violate local statute, and we recommend against use. Our platform operates on the premise that all users have conducted this legal due diligence independently and confirmed that access is lawful where they reside. We reserve the right to deny access or close accounts if we discover that a user is accessing from a jurisdiction where we are legally prohibited from operating.

Data and privacy scope

We collect personal data during account registration, Know-Your-Customer verification, payment processing, gameplay, and support interactions. This data includes your name, date of birth, phone number, email address, payment details, and copies of identity documents. We use this information to comply with anti-money-laundering regulations, verify your identity, process financial transactions, prevent fraud, and provide customer support. Our complete data-handling practices, retention policies, security measures, and your privacy rights are detailed in our Privacy Policy above. We do not sell your personal information to third parties for marketing purposes. We do share certain information with our payment processors, banking partners, and (if required by law or court order) with regulatory authorities. All data is encrypted during transmission (HTTPS) and at rest on our secure servers, with access limited to authorised personnel and logging of all access attempts. You have the right to request what personal data we hold about you, to correct inaccurate information, and to request deletion subject to applicable legal retention requirements.

Contact for legal inquiries

If you have legal questions, compliance concerns, or jurisdiction-related inquiries about fortun365, you may contact our support team via the in-app messaging system, email, or live chat. Mark your inquiry as "Legal" so it receives appropriate routing and priority. We aim to respond to legal inquiries within two business days during standard business hours (weekdays, excluding local holidays like Idul Fitri and Idul Adha). Our support team can clarify our terms of service, explain our data and payment policies, and direct you to relevant sections of our policy documents. However, we do not provide formal legal advice; if you require legal counsel about your rights or obligations, please consult a licensed attorney in your jurisdiction. If you believe our service is operating illegally in your region, you may file a complaint with your local gaming regulator, data-protection authority, or law enforcement.

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